If you love caring for animals and truly understand the connection between people and pets, you’ll find company here, and we hope a fulfilling career! Lucky & Lady is now accepting applications for the position of Pet Enrichment Specialist.
Job Title: Pet Enrichment Specialist
Job Type: Full Time, Part Time (NONEXEMPT)
Number of Vacancies: 10
Job Location: Atlanta, GA
Compensation: Depends on experience
Shift(s) Available: Mornings, Evenings, and Weekends
Required Education: High School or Equivalent
Are we ordinary? NO B*RKING WAY!
Lucky & Lady® is an Atlanta start-up aimed at taking everything about pet boarding, day care and grooming, and turning all of it upside down. We understand pets to be members of the family. We believe that pets should be cared for in the very best environment. And we know that people bring out the very best in our pets through interaction, understanding, love and compassion.
Designed for the health, safety and wellbeing of pets, with all the convenience pet parents want, Lucky & Lady® is a multi-million dollar facility bringing the highest level of affection, safety and security for pets in an amazingly nurturing, human environment – just what pets are accustomed to and just what pets need to thrive.
About the position
A Pet Enrichment Specialist at Lucky & Lady® is a fun and rewarding position responsible for the enrichment, socialization and overall care of dogs enrolled in our Enhanced Day Care program. Part pet nanny, part pet trainer, part pet chef, part pet play pal – and total pet lover – a Pet Enrichment Specialist is fundamental in providing our cage-free day care service, which you will supervise.
As a Pet Enrichment Specialist, you’ll help to organize and supervise dog playgroups by size, breed and temperament, while facilitating play in a scheduled, structured and calm environment designed to enhance the lives of dogs. You’ll help to guide our four-legged guests to our indoor potty areas and with our systems you’ll be doing less cleanup and providing more interaction.
You’ll get to know a lot of B*RKING COOL pets and your work will have a profound impact on every pet’s stay at Lucky & Lady® and our entire operation. Success in this position requires substantial patience, solid command of dogs in groups, an understanding of our built-in barriers to animal stress, and a real interest in understanding the behavior of dogs. Simply put, to be successful in this position you need to understand and adore dogs.
Lucky & Lady® is not a kennel or a dog sitting service – it’s engagement and enrichment so pets can be their best. Pet Enrichment Specialists are vital to providing the safe care of pets and must be extremely attentive, responsible and patient. While extremely awesome and rewarding, this position is physically and emotionally demanding, requiring keen observation and control.
Previous experience is required, but applicants must understand that Lucky & Lady® does not operate similarly. We expect complete, uncompromising attention will be given to our four-legged guests without exception. Personal mobile phones are not permitted while performing duties. As with all of our team members, remarkable trust and reliability are required. Expect that the pets in your care will come to know, understand and love you, and will “follow your lead.” This position is important.
Dependable attendance and reliable transportation are required. The role of Pet Enrichment Specialist is vital to our operation and preference will be given to candidates who possess a demonstrable understanding of pet behavior or those who are pet trainers. Pet Enrichment Specialists, like all team members, must be certified in canine and feline CPR and first aid and we will provide this training.
Depending upon the needs of the day, other responsibilities may include cleaning pet suites, feeding and caring for pets, walking dogs, bathing dogs, doing laundry, cleaning and maintaining the facility, and assisting others when necessary.
- Must regard safety and security as the absolute highest priority
- Must have excellent communications skills
- Must demonstrate comfort and confidence in handling dogs and cats
- Must have previous experience managing dogs in a group or cage-free environment
- Must be able to lift 20 pounds regularly and 40 pounds occasionally
- Must be able to stand and move for long periods of time
- Must be eligible for employment in the U.S.
- Must simply love dogs
- Dependable attendance and reliable transportation
- All team members must be certified in canine and feline CPR and first aid and we will provide this training
- Certification as a licensed veterinary technician
- Previous retail/sales experience
- Previous customer service experience
Lucky & Lady® team members are required to wear and maintain a clean uniform, some of which is provided. Employment is evaluated within 60 to 90 days and qualified employees are eligible for salary increases and position elevations based upon performance, in addition to other incentives throughout employment. Lucky & Lady® is staffed 24/7/365. Team members are generally provided regular shifts but flexibility to work different shifts is required.
This job summary is intended to describe the general nature and level of work we at Lucky & Lady® expect from our team members. It is not intended to include all duties and responsibilities. Additional or different duties may be assigned and this position description is not intended to be a complete description of work.
Lucky & Lady® is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, national origin, disability, genetics, and protected veteran status, as well as any other characteristic protected by federal, state or local law. Lucky & Lady® actively participates in the federal government’s E-Verify program and all candidates are subject to background, credit and criminal history investigations. Applicants must be over the age of 18.
Impactful work that loves you back
To make it work at Lucky & Lady®, we need the very best, most understanding and most tolerant team members. We don’t like images of pet care workers wearing galoshes up to their knees and with a mop over their shoulder. A position at Lucky & Lady® is different. It’s about pet enrichment, pet socialization and enhanced customer service for pet parents. If your idea of interacting with pets or pet parents involves remaining seated in a chair, any open position at Lucky & Lady® is not for you.
We’re looking for the very best team members. Rather than mere employment, we at Lucky & Lady® know our work is really a calling. Here, you’ll provide love for pets in our Enhanced Day Care program, in Beyond Boarding, in our Grooming Spa, in our Self Wash, or in our lobby. Lucky and Lady® offers shifts throughout the early morning, day, evening and overnight hours – all the times our community’s pets need love and affection. As a member of the team, you may be cross-trained in other areas.
At Lucky & Lady® we welcome team members who anticipate and solve problems before they arise. We will never lower our expectations on nurturing pets in our care and we will never compromise on the pet parent experience. Once hired, employees must acknowledge the terms and conditions of the Lucky & Lady® Employee Handbook and any additional rules and procedures as they arise. Employee compensation is delivered bi-monthly and direct deposit is required.
Lucky & Lady® is intent on providing the very best care.
Benefits of employment at LUCKY & LADY
- Working in a brand-new, state-of-the-art facility built for efficiency and built for pets
- Eligibility for free dog day care and discounted boarding – bring your dog to work!
- Full time employees receive eight paid holidays per year
- Part time employees are eligible for overtime pay and additional holiday pay
- Flexible scheduling for most team members
- True career paths and the ability to advance
- Ability to gain experience in a different units
- Ongoing training opportunities
Our mission is simple, loving
“To surprise and delight clients and their four-legged family members by providing best-in-class animal care and attention in a safe, affectionate environment.”
Keywords: Kennel Technician; Kennel Tech; Dog Day Camp Counselor