If you love caring for animals and truly understand the connection between people and pets, you’ll find company here, and we hope a fulfilling career! LUCKY & LADY is now accepting applications for the position of Concierge (Reservation Specialist).
Job Title: Concierge
Job Type: Part Time / Full Time (NONEXEMPT)
Number of Vacancies: 2
Job Location: Atlanta, GA
Compensation: $12-$14/hour (depends on experience)
Shift(s) Available: ALL (Weekdays and Weekends)
Required Education: High School or Equivalent
Are we ordinary? NO B*RKING WAY!
Lucky & Lady® is an Atlanta start-up aimed at taking everything about pet boarding, day care and grooming, and turning all of it upside down. We understand pets to be members of the family. We believe that pets should be cared for in the very best environment. And we know that people bring out the very best in our pets through interaction, understanding, love and compassion.
Designed for the health, safety and wellbeing of pets, with all the convenience pet parents want, Lucky & Lady® is a multi-million dollar facility bringing the highest level of affection, safety and security for pets in an amazingly nurturing, human environment – just what pets are accustomed to and just what pets need to thrive.
About the position
A Concierge at Lucky & Lady® is a highly visible position responsible for interacting with clients and their pets, booking reservations, retail sales, accepting payments and preparing printed materials we use while pets are in our care. As our client’s first point of contact, a Concierge sets the stage and helps create our client’s first impression. You’ll help create and maintain our resort-like environment rooted in exceptional customer service and modern technologies. Must have impeccable customer service skills and be able to handle multiple projects and clients simultaneously with a polite and cheerful demeanor. At Lucky & Lady®, a Concierge is empowered to make decisions and solve problems and this position requires problem-solving skills. As with all of our team members, remarkable trust and reliability are required.
As a Concierge, you will coordinate and manage the movement of pets to and from our indoor play parks, Grooming Spa, overnight accommodations and self-service pet wash. Previous experience in a veterinary or boarding facility is preferred but we will train the right people. Must be a motivated self-starter who is able to take direction yet work with minimal supervision. Dependable attendance and reliable transportation are required. All team members must be certified in canine and feline CPR and first aid and we will provide this training.
Depending upon the needs of the day, other responsibilities might occasionally include cleaning pet suites, feeding and caring for pets, walking dogs, bathing dogs, doing laundry, cleaning and maintaining the facility, and assisting others when necessary. While this is not a management or supervisory position, this position requires the ability to coordinate and plan the work of other employees throughout our 6,000 square foot facility. This position is best suited to friendly, outgoing individuals able to manage multiple client needs simultaneously by phone, in our lobby, and via email; and all at the same time. The incumbent must rapidly achieve a solid command of our programs, the benefits to pets in our care, and the features that make our facility the very best possible.
- Must regard safety and security as the absolute highest priority
- Must have excellent written and oral communications skills
- Must demonstrate comfort and confidence in handling dogs and cats of any size or temperament
- Must have experience in operating multi-line telephones, copiers, printers, POS equipment, and similar office equipment
- Must have a solid understanding of Apple/Mac technology and computer software
- Must be polite and professional in coordinating the work of others throughout the facility
- Must be able to lift 20 pounds regularly and 40 pounds occasionally
- Must be eligible for employment in the U.S.
- Must simply love pets
- Dependable attendance and reliable transportation
- All team members must be certified in canine and feline CPR and first aid and we will provide this training
- Certification as a licensed veterinary technician
- Experience using pet or salon booking software
- Previous management and/or scheduling experience
- Previous retail/sales experience
Lucky & Lady® team members are required to wear and maintain a clean uniform, some of which is provided. Employment is evaluated within 60 to 90 days and qualified employees are eligible for salary increases and position elevations based upon performance, in addition to other incentives throughout employment. Lucky & Lady® is staffed 24/7/365. Team members are generally provided regular shifts but flexibility to work different shifts is required.
This job summary is intended to describe the general nature and level of work we at Lucky & Lady® expect from our team members. It is not intended to include all duties and responsibilities. Additional or different duties may be assigned and this position description is not intended to be a complete description of work.
Lucky & Lady® is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, national origin, disability, genetics, and protected veteran status, as well as any other characteristic protected by federal, state or local law. Lucky & Lady® actively participates in the federal government’s E-Verify program and all candidates are subject to background, credit and criminal history investigations. Applicants must be over the age of 18.
Impactful work that loves you back
To make it work at Lucky & Lady®, we need the very best, most understanding and most tolerant team members. We don’t like images of pet care workers wearing galoshes up to their knees and with a mop over their shoulder. A position at Lucky & Lady® is different. It’s about pet enrichment, pet socialization and enhanced customer service for pet parents. If your idea of interacting with pets or pet parents involves remaining seated in a chair, any open position at Lucky & Lady® is not for you.
We’re looking for the very best team members. Rather than mere employment, we at Lucky & Lady® know our work is really a calling. Here, you’ll provide love for pets in our Enhanced Day Care program, in Beyond Boarding, in our Grooming Spa, in our Self Wash, or in our lobby. Lucky and Lady® offers shifts throughout the early morning, day, evening and overnight hours – all the times our community’s pets need love and affection. As a member of the team, you may be cross-trained in other areas.
At Lucky & Lady® we welcome team members who anticipate and solve problems before they arise. We will never lower our expectations on nurturing pets in our care and we will never compromise on the pet parent experience. Once hired, employees must acknowledge the terms and conditions of the Lucky & Lady® Employee Handbook and any additional rules and procedures as they arise. Employee compensation is delivered bi-monthly and direct deposit is required.
Lucky & Lady® is intent on providing the very best care.
Benefits of employment at LUCKY & LADY
- Working in a brand-new, state-of-the-art facility built for efficiency and built for pets
- Eligibility for free dog day care and discounted boarding – bring your dog to work!
- Flexible scheduling for most team members
- True career paths and the ability to advance
- Ability to gain experience in a different units
- Ongoing training opportunities
Our mission is simple, loving
“To surprise and delight clients and their four-legged family members by providing best-in-class animal care and attention in a safe, affectionate environment.”
Keywords: Receptionist, Guest Relations, Reservation Specialist, Customer Service Representative, Guest Care Associate