Closing was the most difficult decision we’ve ever made. And because we did it for you, our larger pet family, we’re keeping your health and safety at the forefront of our thoughts. If we can keep “bending the curve,” we hope to open in May. Planning is underway now.
What will be the same
- Our caregivers will continue to be trained in canine and feline First Aid and CPR. And we’ll continue our round-the-clock staffing model with 24/7 human interaction and supervision.
- We’ll continue purifying our air just like hospitals do, removing pet hair, dust and dander – and germs, bacteria and viruses – with layers of media, biological and ultraviolet air filtration.
- Pets will continue to thrive in our state-of-the-art environment centered on enrichment and learning. And you’ll continue to feel good about trusting us with your pet’s care.
What might be different
- As the coronavirus pandemic continues to evolve, governments are updating guidance. In Los Angeles and New York for example, face masks or coverings are required in public spaces. We’ll be prepared.
- We’ll be increasing touchless transactions and recommending increased use of our online client portal and curbside pet valet.
- We’ll be monitoring the health of our team members and we’ll be ramping up cleaning and sanitization regimes that are already second to none.
- We’ll turn to technology to provide visitors an inside look at our amazing space, but we’ll continue to pause our walking tours.
- We’ll ask you to leave your pet’s beds, toys and other belongings at home.
Aiming for May, 2020
When we closed on March 18, we paused all memberships and stopped all charges. Any unused days will remain on your account when we reopen. We have our sights set on a May 2020 opening date, but will follow the guidance of governments and public health officials.
Thank you for your support. We can’t B*RKING wait to see you again.