Welcome To Our Client Portal
Customization For Every Pet. Every Stay.
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Immunizations Are Required
Dogs are required to be current on the following vaccinations: Bordetella, Distemper, Canine Parvovirus and Rabies. Cats are required to have the Rabies and FVRCP vaccines (Feline Viral Rhinotracheitis, Calicivirus & Panleukopenia). For more information, please see our FAQ.
Please note that there is a $5/day standard medication fee, and $15/day for Complex Medications (injection or 4+ different medications).
Multiple Pet Discounts
Additional pets from the same family enjoy a 15% discount for Beyond Boarding and Cat Stay & Play reservations. And additional pets who share the same suite or condo enjoy an additional 15% discount.
Holidays & Peak Periods
LUCKY & LADY charges a 7% surcharge during peak periods to guarantee reservations and availability for Beyond Boarding and Cat Stay & Play. A 30% deposit is required and is refundable if canceled at least 5 days prior to arrival date.
Peak Periods
2025
- Thanksgiving Break: November 25 - November 30, 2025
- Holidays: December 23, 2025 - January 4, 2026
2026
- Spring Break: April 4 - April 11, 2026
- Memorial Day: May 22 - May 26, 2026
- Independence Day: July 2 - July 6, 2026
- Labor Day: September 4 - September 8, 2026
- Thanksgiving: November 22 - November 28, 2026
- Holidays: December 20, 2026 - January 3, 2027
(Closing at 4pm on December 24 & December 31)
Lobby Closed
Contact Lucky and Lady for exact dates. Reservations are highly recommended for all services to ensure availability.
- Memorial Day
- Independence Day
- Labor Day
- Thanksgiving
- Christmas Day
- New Year’s Day
